CONTACT THE CONCIERGE

Personal Assistance for Your Stay

Welcome to the Concierge Desk at The Paper Hotelz, where our Concierge team is here to assist you.

This is the place to request personal assistance with general inquiries and/or concerns with your order.

HOW TO CONTACT THE CONCIERGE

Have a general question?

Submit the Concierge Form and our Guest Services Team will be happy to assist you.

PLEASE SUBMIT ONE REQUEST PER ISSUE

One Room Service Ticket Is Enough.

Please do not submit multiple contact forms, emails or Room Service requests regarding the same issue.

Sending several requests for the same concern can:

Create duplicate tickets
Slow down review
Make it harder to track previous communication
Delay a response

Once you've submitted your Concierge Form, keep your confirmation or copy of the message for your records.

If you need to provide additional information, reply through the same communication thread whenever possible rather than starting a new request.

BEFORE CONTACTING ROOM SERVICE

For the quickest answer, visit the appropriate Guest Services department first.

Still Need Assistance?

You're in the right place.

→ Concierge Form for general inquiries

→ Request Room Service for issues with your purchase

HAVING TROUBLE WITH A PURCHASE?

ORDER PROBLEMS

Something Doesn't Look Right With Your Reservation?

Experiencing a problem with your order?

Order problems may include:

Incorrect product received
Missing advertised file
Duplicate purchase
Incorrect order information
Order confirmation issue
Trouble accessing an existing purchase
Other order-related concerns

If the issue is not resolved with our quick links, please Request Room Service and our Guest Services Team will be happy to assist you

MISSING FILES

Can't Find Something From Your Purchase?

If a file, page, or folder appears to be missing from your purchase, first review Download Assistance for quick troubleshooting.

Before requesting Room Service:

Make sure your download completed successfully.
Extract all ZIP folders.
Check every folder included in your download.
Review all PDFs and instructions included with your purchase.
Compare your downloaded files with the product's What's Included section.

If the product listing states that a file should be included and you still cannot locate it, please Request Room Service for further assistance.

DOWNLOAD PROBLEMS

Trouble Getting Your Files?

Having trouble downloading or accessing your purchase? Before submitting a Room Service Request, please visit Download Assistance for troubleshooting and step-by-step guidance.

Download Assistance includes help with:

Finding your files
Order confirmation emails
Mac downloads
Windows downloads
iPhone and iPad downloads
Android downloads
PDF and PNG files
ZIP folders
Corrupted downloads
Missing downloads
Download limits

If you've followed the troubleshooting instructions and still cannot access your purchase, please Request Room Service for further assistance.

IMPORTANT

If you're experiencing download problems, please avoid repeatedly clicking the download link. Multiple attempts may count toward your three-download maximum.

TECHNICAL ASSISTANCE

Experiencing a Technical Issue?

The Paper Hotelz provides limited technical assistance for issues directly related to accessing the digital files included with your purchase.

Download Assistance may be able to assist with basic questions regarding:

Opening a provided file
ZIP folders
File formats
Downloading your purchase
Missing or corrupted files
Basic file-access questions

Please note that The Paper Hotelz is unable to provide technical support or troubleshooting for personal devices, equipment, software, or third-party services, including:

Printers
Computers
Phones and tablets
Operating systems
Internet or Wi-Fi connections
Third-party applications or software
Professional printing services

For these issues, please contact the manufacturer, software provider, printer company, or appropriate technical-support provider directly.

If you believe the issue is with a file provided by The Paper Hotelz, you are welcome to submit a Request Room Service. Our Guest Services Team will review your request and determine whether we can assist.

ANY ROOM SERVICE REQUESTS

Any other Assistance with an Existing Order?

submit a Request Room Service.

Room Service is our dedicated assistance option for guests who need help with a purchase they've already made.

WE'RE DELIGHTED TO ASSIST YOU

At The Paper Hotelz, Guest Services is more than a help desk.

It's part of the experience.

Whether you're preparing for your first reservation or need assistance with a Room, Suite, or Penthouse you've already checked into, our Concierge team is here to help point you in the right direction.

Your stay matters to us.

The Paper Hotelz Guest Services
Planning with Elegance.