WELCOME TO THE PAPER HOTELZ FRONT DESK

Your First Stop for Guest Services

Planning with Elegance.

Welcome to The Paper Hotelz Front Desk, your first stop for Guest Services.

Whether you're checking in, exploring our planners, accessing a purchase, or need assistance, we're here to make your stay simple and seamless.

Welcome to the hotel. We're delighted to have you as our guest.

CONCIERGE DESK HOURS

We're Here to Assist

Our Concierge Desk is available during the following hours:

Monday–Friday
4:00 PM – 9:00 PM ET

Saturday
9:00 AM – 5:00 PM ET

Sunday
Concierge Desk Closed

Messages and Room Service Requests may still be submitted outside regular Concierge Desk hours and will be reviewed during the next available service period.

Please allow approximately 1–2 business days for a response to standard Guest Services inquiries.

During product launches, holidays, promotions, or periods of unusually high guest volume, response times may be slightly longer.

To help us serve you efficiently, please avoid submitting multiple requests regarding the same order or issue.

Existing Guests: Please include your order number whenever contacting Guest Services about a purchase.

HOTEL DIRECTORY

Find your way around The Paper Hotelz using the HOTEL DIRECTORY and choose where you'd like to explore next.

SHOP BY FLOORS
Explore products by planning category.

SHOP BY LOCATION
Visit the Main Building, East Wing, or West Wing.

SHOP BY ACCOMMODATION
Shop our Signature Rooms, Royal Suites, and Presidential Penthouses.

MAIN BUILDING
Visit the heart of The Paper Hotelz.

EAST WING
Explore collections, bundles, and Bianca’s.

WEST WING
Discover individual products and special collectibles.

SIGNATURE ROOMS
Shop individual products.

ROYAL SUITES
Shop coordinating collections and bundles.

PRESIDENTIAL PENTHOUSES
Discover premium, exclusive, and curated offerings.

INTERNATIONAL HOTELZ
Experience The Paper Hotelz around the world.

VILLAROSA ISLAND
Shop and explore destinations beyond the hotel.

NEED ASSISTANCE?

GUEST SERVICES DIRECTORY
Need help instead of directions? Visit Guest Services for check-in information, download assistance, printing guidance, FAQs, Hotel Policies, and Concierge assistance.

THE GUEST SERVICES DIRECTORY

Where may we direct you?

CHECK-IN GUIDE
New to The Paper Hotelz? Start here. Learn how our hotel works, understand our Rooms, Suites, Penthouses, Floors, Wings and destinations, and find out what you should know before and after making a purchase.

DOWNLOAD ASSISTANCE
Having trouble locating, downloading, opening, or saving your files? Visit Download Assistance for help with PDFs, PNGs, ZIP files, digital planners, devices, and missing downloads.

PRINTING GUIDE
Ready to bring your planner to life? Find recommended print settings, planner sizes, paper suggestions, double-sided printing guidance, trimming, punching, and planner assembly information.

FREQUENTLY ASKED QUESTIONS
Have a quick question? Visit our FAQs for answers about shopping, orders, digital products, downloads, printing, planner sizes, policies, and more.

HOTEL POLICIES
Review important information about digital purchases, refunds and cancellations, download limits, personal-use licensing, copyright, sharing, redistribution, and other hotel policies.

CONTACT THE CONCIERGE
Still need assistance? Our Concierge Desk is available for product questions, order assistance, download problems, technical concerns, and other Guest Services inquiries.

HOTEL SERVICE ANNOUNCEMENTS

What's Happening at the Hotel?

Important information affecting our guests will be posted here when necessary.

Service announcements may include:

  • Scheduled website maintenance
  • Temporary download interruptions
  • Holiday Concierge Desk hours
  • High-volume response notices
  • Product-launch support information
  • Printing or file updates
  • Policy updates
  • New Guest Services features

ALL SERVICES OPERATING NORMALLY

The Front Desk is open, the elevators are running, and your next destination awaits.

BEFORE YOU LEAVE THE FRONT DESK

Whether you're checking into your first Room, upgrading to a Suite, discovering a Penthouse, or returning for another stay, we're here to help make every visit to The Paper Hotelz exceptional.

Need assistance? Guest Services is here to help.

Ready to explore? Visit the Hotel Directory and choose your next destination.

Already checked in and have an order problem? Request Room Service through the Concierge Desk.

Explore the hotel. Discover something beautiful. And whenever you need assistance, we'll be right here at the Front Desk.

Enjoy Your Stay.

The Paper Hotelz Guest Services
Planning with Elegance.