DOWNLOAD ASSISTANCE

Your Reservation Is Confirmed. Let's Find Your Files.

Welcome to Download Assistance at The Paper Hotelz.

Your digital/printable purchase has been designed to travel from our hotel directly to your printer. This page will help you locate, download, open, save, and protect your purchased files.

Whether your download seems to have disappeared, you can't remember where you saved it, or a ZIP folder simply refuses to cooperate, we're here to help.

Let's locate your luggage.

FINDING YOUR FILES

Where Are My Downloads?

After purchasing a digital/printable product from The Paper Hotelz, your files are delivered electronically.

Digital/printable purchases are not shipped through the mail.

After your order has been successfully processed, follow the download instructions provided at checkout or through the email associated with your purchase.

We recommend downloading your files as soon as possible and saving them to a permanent location on your computer.

FINDING YOUR CONFIRMATION EMAIL

Check Your Inbox

After completing your purchase, look for an order confirmation at the email address you provided during checkout.

Can't find it?

Try the following:

Check your primary inbox.
Check your Spam or Junk folder.
Check Promotions or other filtered folders.
Search your email for The Paper Hotelz.
Search using your order number, if available.
Make sure you're checking the same email account used during checkout.

Please keep your order confirmation for your records.

Your order number is especially important if you need assistance from our Concierge Desk.

ACCESSING A PREVIOUS PURCHASE

Returning Guest?

Welcome back.

If you're trying to locate a previously purchased Room, Suite, or Penthouse, first check:

Your original order confirmation
Your original download communication
The folder where you normally save downloads
Your Paper Hotelz folder, if you created one
Your personal cloud-storage account, if you backed up the purchase

If your store account provides access to previous orders, you may also sign in and review your available order history.

Please remember that access to previous orders does not replace the need to download and safely store your purchased files.

I CAN'T LOCATE MY PURCHASED FILE

Before contacting the Concierge Desk, try searching your computer or device.

Search for:

The product name
“The Paper Hotelz”
PDF
PNG
ZIP
The approximate date you downloaded the purchase

Also check your device's Downloads folder.

If you renamed or moved the file after downloading it, check the folder where you normally store planner or business files.

DOWNLOADING YOUR FILES

Your Files Are Ready for Check-Out.

Once you've located your download, save the files to your device before attempting to print them.

For the best organization, we recommend creating a dedicated folder named:

THE PAPER HOTELZ

Inside that folder, you can create additional folders for individual Rooms, Suites, Penthouses, or collections.

DOWNLOADING ON A MAC

When downloading your Paper Hotelz files on a Mac:

Select the download link provided with your purchase.
Allow the file to download completely.
Open Finder.
Select Downloads from the sidebar.
Locate your Paper Hotelz file.
Move the file from Downloads into your preferred permanent folder.
Open the file to confirm that it downloaded correctly.

If you've downloaded a ZIP folder, your Mac may automatically extract it. If not, double-click the ZIP file to open it.

Once extracted, open the new folder to access the files inside.

DOWNLOADING ON WINDOWS

When downloading on a Windows computer:

Select the download link provided with your purchase.
Allow the download to finish completely.
Open File Explorer.
Select Downloads.
Locate your Paper Hotelz file.
Move or copy the file into your preferred permanent folder.
Open the file to confirm that it downloaded correctly.

For ZIP folders, right-click the ZIP file and select Extract All.

Choose where you'd like the extracted files to be saved and complete the extraction.

DOWNLOADING ON IPHONE OR IPAD

MOBILE DOWNLOAD WARNING

You may use an iPhone or iPad to download and store your printable files, but Paper Hotelz printables are intended to be printed rather than used as digital planners.

To locate a downloaded file:

Download the file using the link provided with your purchase.
Open the Files app.
Check Downloads.
Locate your Paper Hotelz file.
Move it to a folder where you can easily find it again.

For larger files or printing, transferring your files to a computer may provide an easier experience.

DOWNLOADING ON ANDROID

MOBILE DOWNLOAD WARNING

To download your purchase on an Android device:

Select the download link.
Allow the download to finish.
Open your device's file-management application.
Locate the Downloads folder.
Find your Paper Hotelz file.
Move or copy it to your preferred storage location.

Your Android device is being used to access and store the printable file. The purchased product itself is intended to be printed.

SAVING YOUR FILES TO YOUR DEVICE

Give Your Printables a Permanent Room.

Your Downloads folder should not be the permanent home for your purchases.

After downloading, move your files into an organized folder where you'll be able to find them later.

For example:

The Paper Hotelz
→ Business Planning
→ Monthly Planning
→ Travel Diaries
→ Seasonal
→ Purchased Rooms
→ Purchased Suites
→ Penthouses

You can organize your library in whatever way works best for you.

The important thing is knowing exactly where your files are stored.

SAVING TO CLOUD STORAGE

For additional protection, you may choose to save a personal backup of your purchased files using a cloud-storage service.

This can be helpful if:

Your computer is replaced
Your device is damaged
You accidentally delete your local copy
You need to access your files from another personal device

Cloud storage should be private and accessible only by you.

Do not place Paper Hotelz files in public folders, shared libraries, file-sharing websites, or locations where other people can access or download them.

FILE HELP

Opening PDF Files

Many Paper Hotelz printable products are delivered as PDF files.

To open a PDF:

Download the entire file first.
Locate the saved PDF.
Open it using a PDF-compatible program.
Confirm that all expected pages appear.
Save the original before printing.

For printing instructions, visit our Printing Guide.

OPENING PNG FILES

Some purchases may include PNG image files.

PNG files can generally be opened using your computer or device's standard image-viewing software.

Download the PNG first, save it to your preferred folder, and then open it from that saved location.

Do not assume that every product contains PNG files. The exact file formats included with your purchase will be listed in the product description.

OPENING ZIP FILES

Your Suite Has Multiple Rooms.

Larger Paper Hotelz collections may contain several files.

To make these files easier to deliver, they may be packaged together inside a ZIP folder.

A ZIP folder is simply a compressed folder containing multiple files.

You need to extract or unzip the folder before accessing the individual files inside.

HOW TO UNZIP YOUR FILES

Mac

Double-click the ZIP folder. Your Mac will generally create an extracted folder automatically.

Windows

Right-click the ZIP folder and choose:

Extract All

Then follow the prompts.

iPhone/iPad

Open the Files app, locate the ZIP folder, and tap it to extract its contents.

Android

Open your device's file-management application, locate the ZIP file, and select the available extraction option.

Once extracted, open the new folder and confirm that all expected files are present.

MY FILE APPEARS CORRUPTED

If a file won't open or displays an error, don't immediately assume the original file is damaged.

First:

Delete the unsuccessful copy.
Check your internet connection.
Download the file again.
Allow the download to finish completely.
Save it before opening.
If it is a ZIP folder, extract it before attempting to open the files inside.
Try opening the file using another compatible PDF or image viewer.

If the newly downloaded copy still appears damaged, contact the Concierge Desk and provide your order number, product name, and a description of the problem.

MY DOWNLOAD IS INCOMPLETE

A large file or collection may take longer to download.

If your download stops before completion:

Check your internet connection.
Make sure your device has enough available storage.
Don't close your browser while the file is downloading.
Wait for the download to complete before opening it.
Try downloading again if necessary.

If you're using a mobile device and continue having difficulty, try downloading the purchase on a computer.

I'M MISSING PAGES OR FILES

First, compare the files you received with the What's Included section of the original product listing.

Remember that product mockups may show decorative props or accessories that are not included with your purchase.

If the product description states that a particular printable page or file should be included and you cannot locate it:

Check every folder included with your download.
Make sure all ZIP folders have been fully extracted.
Check for multiple PDFs or folders.
Re-download the purchase if necessary.

If an advertised file is genuinely missing, contact the Concierge Desk for assistance.

MY DOWNLOAD WON'T OPEN

If your download won't open:

Confirm that the download has finished.
Check the file type.
Make sure a compatible program is available.
Extract ZIP folders first.
Re-download the file.
Try opening the saved file instead of opening it directly from your browser.
Restart your device if necessary.

Still can't get through the door?

Contact the Concierge.

“I Deleted My File.”

First, check your computer's Trash or Recycle Bin.

If the file is there, restore it and immediately save a backup copy.

Also check any private cloud-storage or external backup location where you may have previously saved the file.

If you still have access to your original download and have not exceeded the permitted download limit, you may be able to download another copy.

“I Can't Find My Download.”

Check:

Downloads → Documents → Desktop → The Paper Hotelz folder → Cloud Storage

Then search your device using the product name, PDF, PNG, ZIP, or “The Paper Hotelz.”

“I Can't Find My Confirmation Email.”

Check your:

Inbox
Spam
Junk
Promotions
Deleted messages

Search for The Paper Hotelz.

Also verify that you're checking the email account you used during checkout.

“I Don't Remember Where I Saved It.”

Search your computer or device by:

Product name
File type
Download date
The Paper Hotelz

Once you find it, move it into a dedicated Paper Hotelz folder so it's easier to locate next time.

“I'm Missing Part of My Order.”

Compare your downloaded files with the original product listing.

If you purchased a Suite or Penthouse, make sure you've opened all included folders and extracted all ZIP files.

If the product listing confirms that something should be included and it genuinely isn't present, contact the Concierge Desk.

DOWNLOAD POLICY

Please Take Care of Your Room Key.

Paper Hotelz digital/printable purchases are subject to our Download Policy.

THREE-DOWNLOAD MAXIMUM

Each eligible digital/printable purchase is limited to a maximum of three downloads, unless otherwise stated.

Your three downloads are intended to provide reasonable opportunities to access and save your purchase.

They should not be treated as permanent file storage.

Once you've successfully downloaded your purchase, save the original files and create a backup.

PERSONAL USE ONLY

Unless a product specifically states otherwise, Paper Hotelz digital/printable products are licensed for personal use only.

Purchasing a product does not transfer ownership of the design, artwork, layout, intellectual property, or copyright to the purchaser.

Your purchase gives you permission to use the product according to the terms provided by The Paper Hotelz.

PLEASE DON'T SHARE YOUR ROOM KEY

Your download link and purchased files are for your use only.

Please do not:

Share download links
Email files to friends or family for their use
Upload files to public or shared drives
Post files in online groups
Upload files to file-sharing websites
Distribute copies
Resell digital files
Resell printed copies
Repackage our designs
Claim our designs as your own

For complete usage terms, please review Hotel Policies.

BEFORE LEAVING DOWNLOAD ASSISTANCE

Once you've successfully accessed your purchase:

1. DOWNLOAD

Download the complete file.

2. OPEN

Make sure everything opens correctly.

3. SAVE

Move the original to a permanent Paper Hotelz folder.

4. BACK UP

Create a private backup copy.

5. PRINT

Visit our Printing Guide for the next step.

STILL NEED ASSISTANCE?

If you've followed the steps above and still can't access your purchase, our Concierge Desk is available to assist you.

Please have the following ready:

Your name
Email address used for checkout
Order number
Product name
Description of the issue
Screenshot of any error message, if applicable

→ CONTACT THE CONCIERGE

Your files shouldn't stay lost for long.

The Paper Hotelz Guest Services
Planning with Elegance.